Privacy Policy

Introduction

Twilight Fall respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store, and safeguard data when you interact with our website or services.

We take our responsibilities under UK data protection legislation seriously and have implemented appropriate measures to ensure your information remains secure.

Information We Collect

We collect information that you provide directly to us when you:

• Send enquiries via email or contact methods
• Request consultations or quotes
• Engage us for design or renovation services
• Subscribe to updates or newsletters
• Visit and interact with our website

The types of information we may collect include your name, email address, property address, project details, budget information, and any other information you choose to provide during communications with us.

How We Use Your Information

We use collected information for the following purposes:

• Responding to enquiries and providing requested information about our services
• Preparing quotations, proposals, and project documentation
• Managing and delivering design and renovation projects
• Communicating about ongoing projects and providing updates
• Processing payments and maintaining financial records
• Improving our services and website functionality
• Sending relevant information about our services where you've consented
• Complying with legal obligations and protecting our legitimate business interests

Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract performance: Processing necessary to fulfil our contractual obligations when you engage our services
• Legitimate interests: Operating our business, managing client relationships, and improving our services
• Legal compliance: Maintaining records as required by tax, accounting, and other regulations
• Consent: Where you've specifically agreed to receive marketing communications or other optional services

Information Sharing

We do not sell, rent, or trade your personal information. We may share information with:

• Contractors, suppliers, and professional consultants working on your project, strictly limited to information necessary for their work
• Professional advisors such as accountants and solicitors where required for business operations
• Regulatory authorities or law enforcement when legally required
• Service providers who assist with business operations (accounting software, email services) under strict confidentiality agreements

Any third parties who receive your information are required to keep it confidential and use it only for specified purposes.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

Project-related information is typically retained for seven years following project completion to comply with financial record-keeping requirements. Enquiry information from prospective clients who don't proceed is generally deleted after two years.

You may request deletion of your information at any time, subject to our legal obligations to retain certain records.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

These measures include secure storage systems, encrypted communications where appropriate, access controls limiting who can view data, and regular security reviews of our practices.

Whilst we take every reasonable precaution, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security but commit to promptly addressing any breaches.

Your Rights

Under UK data protection law, you have several rights regarding your personal information:

• Access: Request copies of personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your data in certain circumstances
• Restriction: Request that we limit how we use your information
• Objection: Object to processing based on legitimate interests
• Portability: Receive your data in a structured, commonly used format
• Withdrawal: Withdraw consent for processing based on consent (without affecting prior processing)

To exercise these rights, contact us at [email protected]. We'll respond within one month and may request verification of your identity.

Cookies and Website Analytics

Our website uses cookies to enhance functionality and understand how visitors use the site. Essential cookies enable basic features and cannot be disabled. Analytics cookies help us understand visitor behaviour and improve our website.

You can control cookie preferences through our cookie banner or your browser settings. For detailed information, see our Cookies Policy.

Third-Party Links

Our website may contain links to external sites not operated by us. We're not responsible for the privacy practices of these sites and encourage you to review their policies independently.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated via email to clients or prominently displayed on our website.

The "last updated" date at the top of this page indicates when the policy was most recently revised.

Children's Privacy

Our services are directed at adults and we do not knowingly collect information from individuals under sixteen. If you believe we've inadvertently collected such information, please contact us immediately.

Contact Information

For questions about this privacy policy, to exercise your data rights, or to raise concerns about how we handle your information, contact us at:

Email: [email protected]
Address: Twilight Fall Design Studio, 47 Ecclesall Road, Sheffield, S11 8PR, United Kingdom

Complaints

If you're dissatisfied with how we've handled your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection matters.

ICO website: ico.org.uk